Privacy Policy
Last updated: March 1, 2026
This Privacy Policy explains how Den Arvel (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, place an order, or interact with us through any of our services.
We are committed to respecting your privacy and protecting your personal data with transparency and care. By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you interact with our website:
Contact information
Name, email address, shipping address, billing address, and phone number.
Order information
Details about purchases, products ordered, transaction amounts, and order history.
Payment information
Payments are processed securely through trusted third-party providers such as Shopify Payments or PayPal. We do not store full credit card numbers.
Account information
If you create an account, we may store login credentials and preferences.
Customer support communications
Information you provide when contacting us through email, forms, or chat.
Usage data
Technical information such as:
This information may be collected through cookies, analytics tools, and advertising technologies.
2. How We Use Your Information
We use collected information to:
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process and deliver your orders
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provide customer support
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send order confirmations and tracking updates
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improve our website, products, and services
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detect and prevent fraud or unauthorized transactions
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comply with legal obligations
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communicate about product availability, updates, or promotions (only if you opt in)
You may unsubscribe from marketing communications at any time.
3. Cookies, Tracking Technologies, and Advertising
Our website uses cookies and similar technologies to improve user experience and analyze website performance.
These technologies may include:
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Shopify analytics cookies
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Google Analytics
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Meta (Facebook / Instagram) Pixel
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advertising and remarketing cookies
These tools help us understand visitor behavior, measure marketing performance, and improve our services.
You can control or disable cookies in your browser settings.
However, some parts of the website may not function properly without cookies.
Do Not Track:
Some browsers send "Do Not Track" signals. Our website currently does not respond to these signals.
4. Route+ Package Protection
We offer optional shipping protection through Route.
If you choose Route+ during checkout, Route may collect certain information including:
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your email
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shipping address
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order details
This allows Route to provide tracking updates, protection services, and claims support.
Route operates as an independent third-party provider and is responsible for its own services, claims processing, and data handling practices.
We recommend reviewing Route’s Privacy Policy for full details.
For Route-related questions, you may contact us at:
info@denarvel.com
5. Sharing of Personal Information
We do not sell personal information.
We may share information only with trusted third-party providers necessary to operate our business, including:
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Shopify (e-commerce platform)
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payment processors such as PayPal or Shopify Payments
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shipping carriers used to deliver orders
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Route if package protection is selected
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marketing platforms used for email or SMS communication
These providers process data only to perform services on our behalf and must follow appropriate privacy and data protection standards.
6. Third-Party Services
Our website relies on third-party services such as:
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Shopify
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PayPal
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payment processors
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shipping carriers
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analytics tools
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advertising platforms
Each of these services operates under its own privacy policies.
We are not responsible for the privacy practices or data handling procedures of third-party providers.
7. International Data Transfers
If you access our website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.
We take reasonable steps to ensure such transfers comply with applicable data protection laws.
8. Data Retention
We retain personal information only as long as necessary to:
Retention periods may vary depending on legal requirements and platform policies.
9. Your Privacy Rights
Depending on your location, you may have rights regarding your personal data.
These rights may include:
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requesting access to your personal information
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requesting correction of inaccurate information
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requesting deletion of your data
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withdrawing consent for marketing communications
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requesting a copy of stored data (data portability)
To exercise these rights, contact us at:
info@denarvel.com
10. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
These rights may include:
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the right to know what personal information we collect
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the right to request deletion of personal data
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the right to request disclosure of collected data
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the right to opt out of the sale of personal data
Den Arvel does not sell personal information.
California residents may submit privacy requests by contacting:
info@denarvel.com
11. Fraud Prevention and Legal Compliance
We may use collected information to detect fraudulent activity, prevent unauthorized transactions, and protect our business.
Personal information may also be disclosed if required by law, legal processes, or government authorities.
12. Security
We implement appropriate security measures including:
While no system can guarantee absolute security, we take reasonable steps to protect personal information.
Please avoid sending sensitive financial information through unsecured communication channels.
13. Children's Privacy
Our website and services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
If such information is discovered, it will be removed immediately.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be posted on this page with a revised “Last updated” date.
By continuing to use our website after updates are posted, you agree to the revised policy.
15. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Email: info@denarvel.com
Location: Charlotte, North Carolina, United States
